National Capacity-Building Project

Guide to Services

Top 5 Reasons to Come to an NCB Institute

We think there are lots of reasons to come to an Institute by the National Capacity Building Project, but you don't have to take our word for it - let your colleagues tell you their top 5 reasons to attend!


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Welcome to the National Capacity Building Project's Guide to Services, which highlights resources and activities we are offering this year. We’re funded by the Office of Refugee Resettlement, through the Torture Victims Relief Act, to provide technical assistance and specialized training to torture survivor rehabilitation programs and organizations in the United States.  In the Guide, you can find information on our webinars, annual institute, available remote and on-site consultations, program evaluation, self-assessment, online courses and publications, and contact details of domestic rehabilitation centers. 

This portion of the website houses the digital Guide, with a menu to the right; it is also available in PDF format for downloading, or you can view it as a digital magazine here.  Eligible programs - those that are funded by ORR's torture survivor program or have membership in the National Consortium of Torture Treatment Programs - should:

We at the NCB Project are looking forward to continuing our work with you this year, and we welcome your thoughts and suggestions on how we can better support you in your important work of helping torture survivors heal.

Guide to Services Summary

Needs Assessment for Survivors of Torture Programs

(See pages 3-4) By engaging in self-assessment and using internal data to determine areas for improvement, Survivors of Torture (SoT) programs can engage in continuous quality improvement.  (SoT programs are torture rehabilitation centers who provide direct services to survivors and are either funded by the Office of Refugee Resettlement or are members of the National Consortium of Torture Treatment Programs.) The Organizational Self-Assessment Matrix is a tool for determining priority areas for capacity-building on an annual basis. A program’s technical assistance plan can suggest topics for NCB training institutes and webinars, or for outside resources. An Excel version of the Matrix is available here.


(See page 5) Torture treatment staff is encouraged to contact NCB by phone or email for consultations or referrals on any issue related to the rehabilitation of torture survivors. We can help to identify challenges and provide recommendations on any aspect of an organization.  We can help to identify challenges and provide recommendations on any aspect of an organization. We can also help to connect one center with a peer center that has the particular expertise that is being sought.  NCB staff and contracted consultants are experienced in the following: curricular design and development, direct services with torture survivors, evaluation and research, statistics, financial sustainability, organizational development and governance, social work, psychology, immigration law, continuous quality improvement, e-learning, and training and conference logistics.


(See page 5) The Project offers a listserv called Heal_Torture_Talk for all participating program staff, boards, and other community providers associated formally with NCB-eligible programs. The listserv provides a means for torture treatment professionals to share successes, resources, and questions for colleagues. It is also the primary means to find out about upcoming NCB webinars and institutes.  We also welcome your advice and suggestions on future training.  The listserv membership is now more than 350 individuals, and includes a wide range of job titles and clinical specialties. There are also a few invited “friends of the torture treatment field” who participate as well. We strongly encourage all SoT staff to join this, as it is our primary means of communicating with you and of knowledge-sharing. To join, send an email to

Annual Training Institute

(See pages 7-8) This year the Project will organize a 2.5 day training institute. The proposed topic is sustainability and was determined by needs in the field and ORR priorities.  Eligible SoT programs may send one participant (appropriate to the target audience) per institute, with lodging and per diem costs covered by the Project, for up to 35 participants. (Registration and flights will need to be paid by the participants’ agencies.) Additional participants may attend as space is available, using individual agency funds. Venues for institutes change from year to year.

Online and Blended Learning Training


(See page 9) Live educational webinars are offered monthly. Webinars are usually scheduled on the third Wednesday of the month, from 1-2 pm, Central Time. Topics and expert presenters are determined by input from participating programs, the Advisory Group, and ORR program staff. Topics should also advance NCB’s project objectives and capacity-building priorities. There is no charge for staff of eligible programs to attend.  Webinars are recorded and archived on, where they can be viewed by a wider audience.  They are advertised via the NCB listserv. We welcome ideas for topics or presenters; please contact Ann Lundberg, Logistics & Communications Coordinator, at  

Fundamentals of Providing Services for Torture Survivors

(See pages 9-10) This nine-week, 30-hour online course aims to teach core competencies of providing holistic services to staff new to working with torture survivors. This course combines nine online modules, online discussions, individual coaching from the instructor, and each participant has an individual mentor during the course. It is limited to 20 participants, and each are designated by their program’s leadership to attend. Fundamentals is designed to supplement the training and orientation of staff or community partners that is done by each program specific to its respective model, philosophy, policies, and procedures. Please direct questions to Beth Scudder, Website and E-Learning Coordinator, at

(See page 11) This website, managed by NCB, is a resource center that supports torture treatment professionals. The website continues to be curated with up-to-date resources, which include: archived webinars, training manuals, publications, clinical tools, bibliographies, and links to outside resources. We welcome your ratings  on quality and comments on materials provided.  Also, please send Beth links to any resources that you think should be added to the site at

Program Evaluation and Performance Measurement

(See page 12) The evaluation research consultant for the NCB Project supports ORR’s priority to increase the expertise of SoT grantees in providing accurate client data and other measures of performance and impact. We have curated the Evaluation section of to include many resources for those conducting program evaluation and performance measurement.  The evaluation expert is available for individual phone consultations, as requested, and is available for one site consultation visit.   Please contact Faith Ray, NCB Project Manager, at for further information.

Materials related to reporting on the 17 Data Points are available here. They include a webinar reviewing the points, a data dictionary of ethnic codes, and subsequent modifications and clarifications on each point.  The research and data collection committee of the National Consortium of Torture Treatment Programs has taken responsibility for common data collection. The committee maintains an archive of information from ORR and others toward the goal of uniform and accurate data collection. Access to these pages requires a login, password and membership in the Consortium.

Logistical Support to the Annual Meeting of the NCTTP

(See page 13) Logistical support is being provided for the annual meetings and symposium of the National Consortium of Torture Treatment Programs by Ann Lundberg.  The dates are March 1-4, 2014.

NCB Webinars