Case Management 101: Writing Case Notes

Featuring Joan Hodges-Wu, MA, this video advises case managers for torture survivors on writing good case notes. This video was produced by the National Capacity Building Project, a project of the Center for Victims of Torture.

This video includes what case notes are and why good case notes are important, what makes a good case note, provides a structure for writing good case notes, and introduces the concept of the mental status observation, which can be useful in writing case notes.

This video is the second in the Case Managment 101 video series, featuring Joan Hodges-Wu, MA. Don't miss the first video, Case Management 101: Client Boundaries.


Average: 4.4 (5 votes)


Re-capturing case management 101

Thank you Joan for your 101 case management video. I have been away from case management and your video helped me to get back to what I really enjoy doing. You show the importance of case noting and also why it's so gratifying when it comes to helping someone in need. Keep up your great teachings.

Great Information

Thank you for creating this video and providing PDFs. I'm new to case management and this has been a great example of how my notes should look.

Case Management 101 Video

This was a major help to me. When writing case notes, I always thought I would give t0o little or too much information. I was happy to see the checklist provided. I now have a tool to use when creating case notes. Thanks so much!

Very good. I have also been

Very good. I have also been away from Case management far a while and everything has changed.I have to now get into writing the way the current standards require for me to get my note excepted. Thanks


This video is amazing

Case Management documentation

Thank you for the information. It was very informative.

Thanks for this video, it is

Thanks for this video, it is a refresher tool that I will use to get back into my mental health field.

Excellent information and

Excellent information and explained well. I'm currently a psychology major at Troy University. I'm minoring in Case Management and the information you provided is very helpful. I'm working on a case notes assignment and after watching your mini-lecture I understand it better.