Case management basics

Join the Conversation

Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on Healtorture.org or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

Case Management 101: Client Boundaries

This video defines boundaries and their role in the professional setting, identifies five categories of boundaries, recognizes common boundary violations, and establishes best practices to use in setting and maintaining boundaries.

This video is the first in the Case Managment 101 video series, featuring Joan Hodges-Wu, MA. Don't miss the second video, Case Management 101: Writing Case Notes.

Healing the Hurt

Healing the Hurt: A Guide for Developing Services for Torture Survivors was developed by The Center for Victims of Torture for practitioners who may or may not have worked previously with torture survivors. It is a multidisciplinary guide that addresses some basic considerations when working with this population. This handbook is a primer, and it should not take the place of more in-depth training in torture treatment. We hope you find this resource helpful in your work with torture survivors. Various chapters are referred to under Providers Resources at HealTorture.org.

Improving Well-Being for Refugees in Primary Care: A Toolkit for Providers

CVT’s NEW Toolkit for Providers Working with Refugees

Meet Paw, a refugee from Burma seeking medical care in the U.S. for her headaches, nightmares and physical pain. She’s unfamiliar with the U.S. primary care system and she doesn’t speak English. Waiting alone at her first doctor appointment, Paw wonders, “How will the doctor understand me? What if I don’t like my interpreter? Will I ever be healthy again?” Paw’s questions don’t end there. They’re only a few of several listed in in CVT’s new manual, “Improving Well Being for Refugees in Primary Care: A Toolkit for Providers.”  Paw is a fictional character whose real-life experiences mirror those of clients in CVT’s Healing Hearts program.

Introduction to Case Management 101: a video mini-course

Introduction to Case Management 101:  a video mini-course

Case Management 101 is a video mini-course on the fundamentals of providing case management services to survivors of torture, designed specifically for case managers who are not trained social workers. Joan Hodges-Wu, MA, will introduce two training videos in this webinar session:  “Case Management 101:  Client Boundaries” and “Case Management 101: Writing Case Notes”.  Joan, the creator and presenter, will discuss how these videos may be used in torture treatment  work and also answer any questions that you may have.

Rehabilitation of Torture Survivors: Resource Kit for Service Providers

The kit, published in 2013 by the IRCT, was designed to be of use to a wide range of professionals working with torture survivors in contexts around the world. It gives a view into torture treatment in international context. It captures the results of exchanges and workshops that the IRCT held to address a range of rehabilitation issues. It provides a user-friendly overview of the main concepts and practices in torture rehabilitation.


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