Integrated Care: A New Measure

Join the Conversation

Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

The Survivors of Torture-Integrated Care Continuum (SOT-ICC) is a core component of the NCB Project. This measure will utilize SAMHSA’s “Standard Framework for Levels of Integrated Healthcare” to assess levels of integrated care in organizations serving survivors of torture (SOT). Currently, the majority of SOT organizations maintain minimal or basic collaboration with refugee and community service providers. Through the development of the integrated care measure, we will help SOT programs evaluate organizational practices, patient experience, service delivery, and business strategies. Next, we will partner with SOT programs, offering targeted trainings and capacity building activities to facilitate organizations moving forward toward more integrated care.