Planning Evaluation

Join the Conversation

Tuesday, July 7th to Wednesday, September 30th

Please join us in an online, open forum on telehealth. NCB is providing an opportunity for clinicians to ask each other questions, share observations and adapted telehealth protocols for the SoT population via an online forum and technical exchange. This conversation will be a forum for peer-led informational exchange. NCB staff will assist in facilitating and monitoring the conversation.

Directions: Please watch Eugene Augusterfer’s presentation and interview Telemedicine in Mental Health first. Then feel free to join us in this open forum. All are welcome to join this forum, whether you have an account on or not. For more information on using the forum, please read the directions on the first post. Please keep your comments respectful, relevant, factual, and do not share identifying information about clients per client privacy and HIPAA regulations. This forum will be open from July 6, 2020 through September 30, 2020.

The key to planning your evaluation is to focus on one aspect of your organization that you want to measure, whether you focus on service delivery activities or the long-term impact you have in the lives of your clients.  A narrow focus on your subject matter will make the process manageable.   These guides, handbooks, and models will help you map out ideas, and narrow your focus.  As you review the measures evaluated by others, you may see a topic that resonates with your own interests.  These resources can help you determine your focus and timeline; you will also gather basic terminology useful to conduct your evaluation and present your results.

American Evaluation Association

The American Evaluation Association(AEA) provides extensive resources for planning and conducting Program Evaluation.  The AEA website includes a comprehensive list of tools and resourcesfor Program Evaluation.

If you join the American Evaluation Association, you can post questions to their forum and get feedback from other members. (There is an annual fee for membership.)  The American Evaluation Association also provides links to several Discussion Lists and Listservs that do not require membership.

Determining Client & Group Outcomes

Joan Othieno reviews the basics theories of identifying outcomes for a client or a group. She distinguishes outputs (activities and products) and outcomes (changes in lives of clients). She provides examples of short-term outcomes, such as changes in a client’s knowledge of the effects of trauma, or understanding the value of social interaction. Centers planning short-term projects may benefit by reviewing this webinar.

Top 13 Tips When Planning Outcomes Evaluation

A list of tips to consider when planning Program Evaluation. This list is provided by the Easy Outcomes site, a non-profit which supports program evaluation. Their site includes a free Program Evaluation workbook (2008, 118 pages) with ten steps to conduct program evaluation.  (Note: this site’s use of the term “outcomes” applies to general program evaluation, not the process of measuring of change over time).