The Grants Center of Excellence hosted a webinar in 2013 to explain how to use GrantSolutions. From that webinar:
For assistance with GrantSolutions, you can contact their helpdesk: firstname.lastname@example.org.
For proper performance measurement, please review the ORR Phase Two Performance Measures: Program Outcomes and Indicators Working Definitions. You will also find significant guidance available in the evaluation section of this website.
ORR grantees receiving Survivors of Torture funds are expected to determine eligibility for SOT services according to the definition given in the United States Torture Victims Relief Act legislation. Proof of eligibility should be reflected in the client file in a consistent format. Two documents were created by ORR SOT program staff to aid programs in making this determination for each potential client.
The first one is policy guidance.
The second one is a sample eligibility form.
If you still have questions about whether a specific potential client fits the definition, you can contact ORR staff directly or use the NCB listserv (without divulging any patient health information or other identifying information) for peer guidance.
Documents for ORR Reporting
The ORR reporting process is currently in Pilot Project Mode. For the most recent documents, please consult the ORR report forms website. For your convenience we have provided links to the reporting forms. These files were current as of October 13, 2010. The instructions (marked with a *) were updated on June 1, 2010; the ethnicity listing was revised on October 6, 2010; and the other files have not been changed since November 2009.
ORR OLDC Ethnicity Listing - Revised October 2010
Links to ORR Government Web Pages
Program Office Contact
Project Manager, Survivors of Torture Program
Office of Refugee Resettlement
Administration for Children and Families
901 D Street, SW., 8th Floor West
Washington, DC 20447